Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Veterinary Care Services Why Consider This Job Opportunity

• Hourly pay starting at $16.00 per hour, with eligibility for overtime
• Generous Paid Time Off and Paid Parental Leave
• Comprehensive benefits including Medical, Dental, and Vision Insurance Plans
• Company-funded wellness resources and training & development opportunities
• Remote work flexibility, allowing you to work from home
• Chance to provide compassionate support to pet families during challenging times

What To Expect (Job Responsibilities)

• Engage in sensitive conversations regarding end-of-life and quality-of-life care for pets
• Provide exceptional customer service by responding to a high volume of calls from pet families
• Accurately document pets' medical information and schedule appointments
• Demonstrate dependability and sound judgment by adhering to schedules and performance standards
• Go above and beyond to ensure stellar service to pet families and veterinarians

What Is Required (Qualifications)

• Experience in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and applications, including Gmail and Google Calendar
• Previous experience working in a remote environment with minimal peer interactions
• High attention to detail and adaptability to new processes
• Commitment to punctuality and attendance, including completing a mandatory 4-week training program

How To Stand Out (Preferred Qualifications)

• Experience in a veterinary or pet care setting
• Familiarity with customer relationship management (CRM) software
• Skills in handling difficult conversations with empathy and professionalism
• Previous remote work experience that demonstrates self-discipline and accountability
• Ability to lift up to 15 pounds as needed

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