Customer Success Manager

About Ren

Ren is a high-growth AI startup with a mission to enable dealmakers to “never miss the moments that matter.” Our purpose-built AI engine delivers timely, actionable insights, research, and connections to dealmakers when they need them through the tools they use every day. We’re a global, distributed team with hubs in New York, Raleigh, and Zurich, with backing from top global enterprises and VCs including ZoomInfo, JLL Spark, and Camber Creek. Read more about us and our values at rensystems.com/team.

The Role

Ren helps thousands of dealmakers across professional services, finance, and real estate build better relationships and grow their businesses—and we're growing fast. We are hiring a Customer Success Manager to own the post-sales relationship for a portfolio of key accounts, ensuring customers achieve strong, measurable outcomes and grow with us. You will serve as the primary point of contact for your customers and as their advocate within Ren, working closely with Sales, Product, and leadership.

This role is remote, with preference for candidates on the US East Coast.

Responsibilities

Customer outcomes

• Serve as a trusted advisor to your accounts: deeply understand their business and help them achieve measurable outcomes with Ren
• Drive account health, renewals, and expansion in close partnership with Sales
• Develop business reviews and analytics reports tailored to each customer's goals

Onboarding and adoption

• Guide new customers through onboarding and ensure strong early adoption of Ren
• Monitor account health and proactively engage customers who are at risk or under-utilizing the product

Cross-functional impact

• Be the voice of the customer within Ren: surface insights, patterns, and feedback to Product and leadership
• Contribute to a growing library of customer use cases, case studies, and testimonials that support Sales and marketing

What We're Looking For

• 3+ years experience in Customer Success, account management, or a related client-facing role, ideally with enterprise or complex organizations
• Demonstrated success hitting customer satisfaction, retention, and growth targets
• Excellent verbal and written communication skills, with experience working with a range of stakeholders, from end users to executive buyers
• Excellent analytical and organizational abilities, with strong attention to detail and follow-through
• A strong collaborative nature, able to forge strong ties with customers, Sales, Product, and leadership
• Comfort navigating a fast-moving, early-stage environment

Compensation & Benefits

• Salary range: $90,000 - $120,000
• Generous benefits, including medical, dental, and vision insurance; 401(k) matching; and flexible PTO
• Home office stipend
• Flexible, remote-first culture — work from wherever you do your best work