About Our Client:
This organization operates in the telehealth sector, focusing on improving access to healthcare through a network that includes partner clinics. It addresses challenges in patient care navigation by providing individual-focused solutions and support. Based in Salt Lake City, Utah, the team is growing nationally and aims to transform how patients receive care.
About the Opportunity:
The CUSTOMER SERVICE REPRESENTATIVE role is crucial for providing direct support to patients as they navigate their healthcare journeys. This position serves as the initial point of contact, delivering compassionate and efficient communication to enhance patient experience. It contributes to the organization's mission by ensuring smooth interactions and coordination among clinical, pharmacy, and fulfillment teams.
Responsibilities:
- Respond promptly and professionally to patient inquiries via phone, email, chat, and text.
- Assist with account questions, order updates, and treatment navigation.
- Coordinate with internal teams to maintain a seamless patient experience.
- Document all customer interactions accurately in internal systems.
- Resolve issues empathetically while maintaining high customer satisfaction.
- Meet performance goals related to response times, quality, and patient experience.
Requirements:
- At least 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy.
- Strong verbal and written communication skills.
- Effective problem-solving abilities and attention to detail.
- Ability to work efficiently in a fast-paced, remote environment.
- Proficient multitasking with a positive, professional demeanor.
- Competency with computers and customer support platforms.
Pay Range and Compensation Package:
- Hourly pay range: $20 to $22 per hour.
Benefits & Perks:
- Health insurance.
- Dental insurance.
- Vision insurance.
- Fully remote position.
- Paid time off and company holidays.
- Opportunities for career growth within a rapidly scaling company.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.
