Customer Service Agent – Inbound Support

1. About Our Client: The organization specializes in recruiting, training, and managing U.S.-based Customer Service Representatives who support national brands across various sectors including customer service, roadside assistance, healthcare logistics, and retail support. Utilizing secure cloud-based systems, the organization enables team members to work remotely, contributing to a modern and environmentally conscious support model. As a W2 employer, it offers structured onboarding, real support, and opportunities for career advancement.

2. About the Opportunity: The Customer Service Agent – Inbound Support is responsible for handling inbound interactions for major brands, assisting customers with inquiries, service requests, account management, and product support. The role involves using guided systems and resources to provide high-quality customer care while maintaining professionalism and accuracy. It offers schedule flexibility after certification and is suited for individuals seeking a stable, structured support position with growth potential.

3. Responsibilities:

• Handle inbound customer interactions for various national brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to ensure accuracy and brand alignment
• Maintain professionalism and high-quality customer service

4. Requirements:

• High school diploma or GED
• Minimum 18 years of age
• Authorized to work in the United States
• U.S. resident excluding CA, CO, CT, MA, MD, NY, OR, WA, WI
• Ability to follow detailed processes and meet performance standards
• Strong communication and active listening skills
• Comfortable with computer applications and web-based tools
• Ability to work independently and adhere to schedules
• Preferred: prior call center or customer service experience
• Preferred: bilingual Spanish/English skills
• Preferred: familiarity with phone- or computer-based support environments

5. Pay Range and Compensation Package:

• USD 11 - USD 13 hourly

6. Benefits & Perks:

• Paid training after client certification
• Paid time off
• Optional supplemental insurance (Aflac)
• Household telehealth access through MDLive
• Performance-based incentives
• Career advancement opportunities into support, QA, and leadership roles

7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.