Client Success Lead

About the Opportunity:

The organization provides a platform for high-quality virtual care at scale, supporting innovative companies in healthcare. The Client Success Lead is responsible for delivering impactful client outcomes, supporting strategic accounts, and independently managing a client portfolio. This role involves operational leadership, client management, and collaboration with account managers and internal teams.

Responsibilities:

• Support Strategic Account Managers in operational execution for key accounts.

• Prepare and analyze reports and dashboards to track account performance.

• Manage forecasting for the client book of business and coordinate with internal teams on forecast data.

• Coordinate internal teams to ensure deliverable alignment and consistent SLA performance.

• Lead or assist in issue resolution and follow-up on priority account escalations.

• Assist in developing and implementing multi-year growth strategies for strategic clients.

• Act as an operational extension for Strategic Account Managers to enhance relationship consistency and efficiency.

• Independently manage a portfolio of client accounts, serving as the main operational contact.

• Drive engagement, product adoption, renewal, and retention within assigned client portfolio.

• Resolve client issues through cross-functional collaboration.

• Utilize automation and digital tools to streamline workflows and standardize processes.

• Identify and implement process improvements, contributing to playbooks and reporting frameworks.

• Transform client feedback and operational data into actionable improvement initiatives.

• Participate in cross-functional and leadership planning sessions.

Requirements:

• 4-6 years in Customer Success, Operations, or Account Management, ideally in SaaS, healthcare, or tech-enabled environments.

• Experience supporting or partnering with enterprise or strategic account teams and managing complex portfolios.

• Advanced analytical, reporting, and executive communication skills; proficiency with Salesforce, Zendesk, Looker, Gainsight PX.

• Comfortable with internal coordination, resource planning, and executive or leadership interaction.

• Collaborate effectively with other strategic account managers.

Compensation:

• Pay Range: $115,000 - 130,000 base compensation.

• Final offer amounts are determined by multiple factors including the scope and responsibilities of the role, candidate’s work experience, education and training, work location, market and business considerations.

Benefits & Perks:

• Medical, Dental and Vision coverage

• Life, Short and Long Term Disability insurance

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.