Client Services Administrator

1. About Our Client:

The organization is a global leader in testing, inspection, and certification services. Operating within an industry that requires strict quality and compliance standards, it addresses the need for reliable evaluation and certification across various sectors. The company supports clients worldwide by ensuring adherence to regulatory and contractual requirements, facilitating quality assurance, and enhancing risk management.

2. About the Opportunity:

The Client Services Administrator plays a crucial role in supporting internal stakeholders to ensure timely and quality delivery of client programs. This position manages project setup, reporting, and internal communications, contributing to the successful execution and coordination of projects that meet client expectations and contractual obligations.

3. Responsibilities:

• Support the Client Services department

• Communicate project and program status to internal stakeholders

• Ensure contracts are accurately set up for revenue recognition and billing

• Monitor project progress and facilitate stakeholder communication

• Collaborate with accounting for proper client billing

• Manage projects or project segments from inception to delivery

• Gather necessary project information in coordination with sales and senior teams

• Prepare and distribute client action reports, proposals, reliance letters, and certificates of insurance

• Suggest process improvements for divisional efficiency

• Manage project scope changes, process change orders, track progress, identify risks, and develop contingency plans

• Execute special projects to capture additional revenue or meet client needs

• Coordinate schedules with vendors, clients, and internal teams

• Administer contracts, purchase orders, and change orders

• Handle receipt and distribution of client-supplied materials

• Set up projects in digital platforms to ensure effective communication and data flow

• Maintain confidentiality of company information

• Provide timely and proactive customer service

• Follow all applicable policies, procedures, and quality standards

• Maintain a safe and clean work environment

• May require overtime with supervisor approval

4. Requirements:

• Bachelor’s degree in a related field or equivalent experience (two years related experience/training)

• Proficient in report writing, business correspondence, and standard operating procedures

• Effective presentation and communication skills with clients and team members

• Strong problem-solving and critical thinking abilities

• Proficiency with Microsoft Word, Excel, Outlook, Windows, SharePoint, Acrobat Adobe, and Deltek Vision

• Time management and active listening skills

• Ability to work independently and collaboratively

• Capability to work safely and maintain alertness

• Ability to work remotely with personal cell phone and internet service

• Must meet physical demands of the role

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.