Are you fluent in Italian and English and looking to grow your career in an international environment?
We are hiring Italian-speaking Technical Support Consultants for a leading company in the telecommunications sector. This is a fully remote position in Portugal.
The role is mainly focused on technical and customer support. You will help customers with technical issues, account questions, billing and service-related enquiries.
Once the customer's issue has been resolved, you may also be expected to present a relevant product, service or upgrade. Previous sales experience is therefore required, although the main focus of the role remains technical support.
Key Responsibilities
- Support Italian-speaking customers via phone, email and chat.
- Troubleshoot technical and service-related issues.
- Assist with account and billing enquiries.
- Provide clear guidance on products and services.
- Resolve customer issues efficiently and professionally.
- After resolving the issue, introduce relevant products, services or upgrade opportunities when appropriate.
- Escalate complex cases when needed.
What We're Looking For
- Fluent Italian and English (minimum C2 level).
- Previous sales experience is required.
- Experience in customer service, technical support or contact centre environments is an advantage.
- Strong problem-solving and communication skills.
- Comfortable working with technology and digital tools.
- Customer-focused and solution-oriented mindset.
Contract & Working Conditions
- Permanent contract after 6 months.
- Fully remote within Portugal.
- Monday to Sunday.
- Rotating 8-hour shifts between 07:00 and 21:00
- Availability for public holidays when scheduled.
- Public holidays are paid with additional compensation.
Compensation & Benefits
- Base Salary: €920
- Language Allowance: €250
- Performance Bonus: Up to €360
- Assiduity Allowance: €110
- Flex Work Allowance: €60
- Meal Allowance: €10.20 per working day
- Private health insurance.
- Paid training.
- Career progression opportunities.
- International and multicultural environment.
If you have previous sales experience, enjoy solving customer problems and are comfortable introducing relevant products or services after resolving a technical issue, we'd love to hear from you.
Apply Today!
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