Customer Relationship Management Manager

Top Notch Relationship Manager Wanted! - Remote - WFH - Unicorns Welcome:)

Incredible opportunity for a knowledgeable and competent Relationship Manager who wants to work in a fun and fast-growing accounting tech business.

This is an opportunity to work with a leading ED-Tech//FinTech/AccountingTech company in the accounting space. Perhaps you’re tired of doing 6 minute time sheets! Or just had enough of tax returns, or if one more client that refuses to send you things on time demands their returns done tomorrow is causing you to reconsider your life choices - then this might just be exactly what you’re looking for! So go and Apply Right Now and see what happens - maybe nothing or maybe something great.

If leading and connecting with people interests you, and constant intellectual stimulation is what you are looking for, then this might be the perfect role for you. Deal with a variety of clients while enjoying a flexible work schedule and be included in an amazing team while earning top dollar - just email me to discuss if you're even a tiny bit interested.What I would love to see on your CV:

• At least 3+ years experience with Account Management, Customer Success, Relationship Management, or similar client-facing role, in a SaaS environment (eg MYOB, XERO, Intuit, Fuseworks, fyi, BGL, Quickfee, Lightyear, PracticeProtect, ClassSuper, Wolters Kluwer, Patrol etc…)
• Prior experience dealing with accounting firms as a relationship builder - able to communicate with senior leadership in accounting firms including Partners and Practice Managers
• Methodical and process-oriented - able to create new systems and processes
• Be available from 9am to 5pm Australian Eastern Time (AET) - WORK FROM HOME
• Have full rights to work in Australia
• Strong organisation and workflow management skills
• Be digitally-savvy and able to adapt to new tools at a fast pace
• Spreadsheet skills - able to decipher and make meaning of lots of data, can build dashboards with metrics
• Native/professional English proficiency with solid business writing skills
• Prefers and is suited to work from home
• Able to travel for occasional get-togethers

Bonus skills that are ideal:

• Experience with remote working
• Experience in a product-led business or startup
• Experience in an accounting firm, tax work or professional services industry
• Able to meet in person once a month, either in Melbourne or Sydney
• Has experience with leading a team

What you will get:

• $100K - 120K package per year (negotiable for the right person)
• Consideration for Employee Share Option Plan after 1 year
• Flexible working from home arrangements
• Work from home necessities and equipment - stand-up desk, laptop, and other equipment you might need
• Co-working space membership - for when you need a change in scenery and team retreats

Key Responsibilities:

• Conduct onboarding sessions to ensure customers are properly introduced to the platform and act as the primary point of contact for assigned accounts, providing personalised support and guidance.
• Monitor customer accounts to proactively identify potential issues and develop strategies to mitigate them.
• Regularly analyse customer usage data to assess engagement and satisfaction levels.
• Address customer concerns and inquiries promptly, providing effective and efficient solutions.
• Communicate customer needs and trends to the business to propose change or enhancements to the content and products.
• Build and maintain strong, long-term relationships with customers to understand their needs and business objectives.

We are interviewing immediately. Apply Now!

Best to Apply right now or email me with your details for a confidential and prompt discussion on michael@recruitmentexpert.com.au.

If you know someone else who might be great for this role (who is great with people but knows their tax) please let me know ASAP as if they’re hired you’ll earn yourself a nice pot of cash!