Customer Success Manager

Customer Success Manager – $1M+ Portfolio | Fully Remote (East Coast Australia) | NFP techAbout the Role

We’re looking for a driven and relationship-focused Customer Success Manager to take ownership of a portfolio valued at over USD $1M. In this role, you’ll be the trusted partner for our customers. ensuring retention, driving product adoption, and identifying opportunities for expansion.

This is a fully remote position, open to candidates based on the East Coast of Australia. You’ll join a purpose-driven, global SaaS company working with clients that are making a difference in the world.

What You’ll Be Doing

• Managing a portfolio of 80-100 high-value customers, building long-term relationships and ensuring ongoing success.
• Driving adoption and usage of the platform to deliver measurable value.
• Owning retention, renewals, and expansion opportunities across your accounts.
• Collaborating cross-functionally with Product, Engineering, Sales, and Marketing to ensure customer needs are met and issues resolved.
• Running onboarding, contract negotiations, and account reviews with professionalism and commercial acumen.
• Monitoring account health, spotting opportunities, and proactively driving growth within your portfolio.

About You

• You’re a natural relationship builder with strong commercial instincts. You love helping customers succeed but also know how to identify opportunities and close the loop when it comes to expansion.
• Proven experience in Customer Success and/or Account Management with retention and expansion targets.
• Comfortable managing a book of business and juggling multiple customer relationships.
• A sales-savvy mindset: able to spot opportunities, qualify prospects, and present solutions confidently.
• Excellent communicator with strong problem-solving and influencing skills.
• Highly organised and adaptable in a fast-paced, remote-first environment.
• Passion for working with nonprofit and purpose-driven customers is a big plus.
• Familiarity with tools like Salesforce, HubSpot, or Outreach would be advantageous.

What’s on Offer

• Fully remote role – work from anywhere on the East Coast of Australia.
• Opportunity to own a $1M+ portfolio and directly impact growth.
• Join a mission-driven SaaS company that supports global nonprofits.
• Collaborative, supportive, and innovative team environment.

If you’re ready to combine customer success with commercial growth in a role where your work has purpose, we’d love to hear from you.