🚀 Technical Support Engineer | £45k–£50k | Fully Remote
I’m working with a high-growth B2B SaaS business heading rapidly towards Series A, and they’re looking for a technically strong Technical Support Engineer to join the team at an exciting stage of their growth.
This is a hands-on role for someone who enjoys getting under the hood of software, solving problems and working directly with customers.
🔧 What you’ll be doing:
- Own day-to-day customer support and technical requests
- Investigate, diagnose and resolve technical issues
- Work closely with Engineering when deeper technical intervention is needed
- Help build and develop an excellent support function as the business scales
- Communicate technical concepts clearly to both technical and non-technical users
- Have regular customer interaction, so being a genuine people person is important
💡 What they’re looking for:
- Strong technical/engineering background
- Experience supporting software/SaaS products
- Comfortable understanding how software systems work
- Strong troubleshooting and problem-solving skills
- Excellent communication skills
- Someone who enjoys working with people as much as they enjoy solving technical problems
This is a great opportunity for someone who wants to join a scaling B2B SaaS business, have real ownership and help shape the support function rather than simply inherit an established process.
📍 Remote - UK based
💰 £45k–£50k