Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. We are not a staffing firm or agency. Prism does not hire for these roles—we analyze and verify them from employers seeking data expertise. Employer Industry: Logistics Technology Why Consider This Job Opportunity

• Salary up to $50K annually
• Unlimited Paid Time Off and paid holidays
• 100% company-paid health insurance
• 401K enrollment eligibility after 90 days with company match after one year
• Opportunity for a flexible schedule after the initial 90-day probationary period
• Work in a fast-growing and innovative environment with a focus on simplifying logistics processes

What To Expect (Job Responsibilities)

• Monitor all eBookings on the platform to ensure accurate data transfer from freight companies to airlines
• Investigate and track eBooking issues, escalating to the appropriate personnel when necessary
• Provide live support via chat and back-office support, following up with Freight Forwarders
• Serve as the point of contact for airlines to resolve technical or operational discrepancies
• Document feature requests based on customer insights and assist in prioritizing the product roadmap

What Is Required (Qualifications)

• Up to one year of experience in customer service, project management, or a similar role with global client interaction
• At least one year of experience using software to manage tasks and/or support tickets
• Must be tech-savvy and comfortable using multiple platforms and web-based tools
• Methodical, organized, and detail-oriented with the ability to manage multiple tasks simultaneously
• Strong communication skills to interact effectively with clients and colleagues

How To Stand Out (Preferred Qualifications)

• Experience in a fast-growing transactional business environment
• Knowledge of logistics or supply chain processes
• Proficiency in additional languages
• Understanding of API and the ability to read JSON requests and responses
• Experience in preparing and presenting update reports

LogisticsTechnologyCustomerService #CareerOpportunity #UnlimitedPTO #HealthBenefits "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #PrismDataConsulting