Technical Customer Success Manager

Pivotal Partners is exclusively partnered to scale leading cloud-based business process automation provider which helps modern enterprises excel in the digital age by automating their IT, finance and general business processes.

Job Title: Technical Account Manager / Technical Customer Success Manager

Location: Germany

Salary: 145-155K OTE (80/20)

About the Role

We’re seeking a Technical Account Manager (TAM) to manage post-sales relationships with key enterprise customers. You’ll ensure successful solution implementations, maximize customer value, and drive retention and growth through strong technical guidance and relationship management.

What You’ll Do

• Own and manage post-sales relationships with key enterprise accounts.
• Act as the main point of contact for technical support, escalations, and ongoing engagement.
• Lead regular Health Checks, Use Case Workshops, and Business Reviews.
• Collaborate with internal teams (Product, Engineering, Support) to drive issue resolution and continuous improvement.
• Provide insights and recommendations to align our solutions with customer goals.
• Identify risks early and develop action plans to ensure customer success and retention.

What We’re Looking For

• 3–5 years of experience in technical consulting, enterprise support, or account management.
• Strong problem-solving skills with the ability to understand complex technical environments.
• Excellent communication skills in German and English (written & verbal).
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent.
• Technical familiarity with JavaScript, SAP ABAP, SQL Developer is a plus.
• Project management and IT certifications (e.g. PMP, ITIL, Six Sigma) are a bonus.

You’ll Succeed If You Have

• A proactive, customer-obsessed mindset.
• Ability to build relationships with both technical teams and senior stakeholders.
• Strong organizational skills and attention to detail.
• Comfort working in a fast-paced environment managing multiple accounts and priorities.

Looking forward to hearing from you!