Account Executive

Account ExecutiveLocation: Melbourne (Remote)

Company: Our Ark Mutual/Picnic Labs

Employment Type: Full-Time

Join a purpose-driven mutual that’s redefining the insurance landscape.

At Our Ark, we exist to protect what matters most. As a client-owned mutual, we’re not driven by profit—we’re powered by people. Our members are at the heart of everything we do, and we’re growing fast. To support our next phase, we’re looking for a smart, empathetic and results-oriented Account Executive to strengthen relationships with brokers and clients while driving new business growth and supporting the renewal process.

Your salary package includes an annual allowance for working from home expenses or technology. You will be an employee of Picnic Labs and dedicated to the growth of Our Ark Mutual.

About Picnic Labs (https://www.picniclabs.io)

Picnic Labs is the conduit between risk and those that need protection from it.

We design and manage discretionary risk mutuals and alternative risk transfer solutions to cohorts, sectors, and organisations.

Picnic Labs is an associate member of the Business Council of Co-ops and Mutuals and, prides itself on its quality solutions, customer service & regulatory compliance.

About Our Ark Mutual (https://www.ourark.com.au)

Our Ark Mutual was launched in December 2020 to provide industrial special risk protection as an alternative to insurance for organisations that are at the heart of their local community.

Members of Our Ark includes childcare centres, community housing, regional accommodation providers, churches, charities, not-for-profits, aboriginal land councils, aged & disability care providers, schools, backpackers & hostels, faith-based organisations, community groups

What You’ll Do

• Own the client and broker relationship from onboarding through to renewal—ensuring smooth, transparent, and value-driven experiences.
• Manage and grow a high-quality sales pipeline, using data and insight to prioritise opportunities and drive conversion.
• Collaborate closely with internal teams—including underwriting, product, and marketing—to design and deliver tailored coverage solutions.
• Act as a trusted advisor to both individual members and broker partners, understanding their unique needs and advocating for the right outcomes.
• Support growth campaigns and retention initiatives, bringing ideas to life and tracking impact.
• Keep CRM systems up to date and maintain a high standard of reporting and communication.
• Report to the Head of Sales and work in collaboration with the greater team on leads, existing relationships, and direct members.
• Be the contact for customer enquiries including FNOL.
• Support the onboarding of new members and brokers.

Who You Are

• A natural relationship builder—confident, clear, and warm in how you communicate.
• Comfortable juggling client and broker interactions across multiple touchpoints.
• Detail-oriented with strong organisational skills—you like to see things through.
• Proactive, commercially minded, and motivated by both service and sales outcomes.
• A team player who thrives in a collaborative, fast-paced environment.

Your Background

• 2+ years experience in client service, account management, or sales—preferably in insurance, financial services, or similar.
• Familiarity with broker relationships or intermediary sales models is a plus.
• Experience with CRM systems (e.g. HubSpot or Salesforce) is helpful but not essential.
• A good understanding of general insurance principles or willingness to learn fast.
• Tier 1 Required

Why Join Our Ark

• Be part of something different—a mutual built for and by the people it serves.
• Work with smart, purpose-driven people who back each other and our members.
• Competitive salary + performance incentives.
• We are a remote first team, spread across Australia
• Real opportunity to grow as we scale.

How to Apply

Send us your CV and a short cover letter telling us why this role resonates with you. We’re interviewing as applications come in—so don’t wait!

👉 Email: hello@picniclabs.io

🌐 Learn more: www.ourark.com.au www.picniclabs.io