Customer Support Operator

Who we are:

Picklebet is a next generation sports betting brand. We’ve built our own platform, differentiated from the myriad of legacy operators by delivering a more engaging in-app experience focused on emerging, high growth sport, racing and esports events.

We’re experiencing significant growth, having more than 10x revenue over the past 3 years and achieved profitability. As we scale the brand and look to increase awareness and trust, we need self-motivated high performers to help us maintain our momentum.

About the Role

We are looking for a highly motivated individual, who can provide world-class service, to join our growing Support team at Picklebet!

Key Responsibilities:

• Service customer emails and live chats with knowledge and efficiency
• Ensure all processes and procedures are followed correctly
• Listen, probe and investigate enquiries to determine the customers underlying needs
• Provide empathy and understanding to your customers through effective communication
• Provide expert advice and troubleshoot technology faults that customers might be facing
• Be the voice of the customer and recommend improvements
• Obtain customer feedback and collate with the supervisor team.

What makes you perfect for this role:

• Previous experience working within the betting, gaming or esports sector would be an advantage, however candidates with a genuine interest in customer service will also be considered
• Well-developed interpersonal, written and verbal communication skills
• The ability to develop professional relationships with a diverse range of clients
• Proven ability to organise work, meet deadlines, and utilise initiative, both independently and in a fast-paced team environment
• Demonstrated work ethic and attitude which emulates Picklebet’s values of being adaptive, positive and innovative
• Experience with Zendesk Suite, Jira, Confluence and Microsoft Suite is preferred but not required
• Have a fixed internet connection and suitable work from home set-up
• Availability to work evenings and weekends.

Apply today, to join a supportive and fun team who will offer you flexibility, company wide events, opportunities for career progression.