REMOTE Customer Support Specialist

Our Vision Our Vision is to build Pharmaethics into one of the fastest growing and leading Pharmaceutical Company in GCC. We vigorously aim to help improve the health of people and quality of their life by delivering a wide range of quality and affordable healthcare and pharmaceutical products, and by continuously searching, developing and distributing products essential to a healthier & happier lifestyle. We will strive continuously to maintain the trust of society and to contribute to the realization of better environment with the help of empowered and dedicated employees. Location: United States (Remote) Pay: $30.00 - $45.00 per hour. We are seeking a dedicated and enthusiastic Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them resolve issues, answer questions, and ensure they have the best possible experience with our products and services. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a passion for helping others. Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies to customers.
- Assist customers in troubleshooting and resolving issues with their orders or accounts.
- Document customer interactions and feedback in our customer relationship management (CRM) system.
- Collaborate with other departments, such as sales and technical support, to resolve complex customer issues.
- Identify trends in customer inquiries and suggest improvements to enhance the customer experience.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Participate in training sessions and team meetings to continuously improve customer service skills and product knowledge.

Qualifications

• High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in customer support or a related field preferred.
- Strong verbal and written communication skills.
- Proficiency in using CRM software and various communication tools.
- Ability to handle difficult situations and customer complaints with patience and professionalism.
- Strong multitasking and organizational skills.
- A positive attitude and a genuine desire to help customers.

Benefits

• Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment.