Remote Customer Service Representative

Who We Are:

Outlook Amusements is a leading e-commerce company dedicated to connecting individuals with expert guidance through our flagship brand, California Psychics. For over 30 years, we’ve empowered people to gain clarity and direction in their lives through personalized psychic readings from top-rated, professional advisors.

What We’re Looking For:

We're looking for Remote Customer Service Representatives to join our growing team! Our next training class begins on March 9th. If you love helping others and are looking for a remote role with consistent work and clear expectations, this may be the job for you!

As a Customer Service Representative, you will be the first point of contact for our customers. We want to consistently deliver personalized and satisfying interactions that furthers customers' trust in our California Psychics brand.

_This is a 100% remote role, but candidates must reside in FL, NV, or TX._What You'll Do:

• Deliver above-and-beyond customer service over all our channels including phone, email, and live chat.
• Become an expert on our products, supporting our customers to connect with advisors to find the answers and guidance they are seeking.
• Assist customers to create and maintain existing accounts
• Be an advocate for our customers and proactive in finding solutions to any issues that may arise

Who You Are:Clear & Professional Communicator

You communicate confidently and can guide customers through questions or issues with professionalism.

Customer-Focused

You enjoy helping others and take pride in delivering dependable support.

Dependable & Consistent

You are able to commit to assigned schedules and meet attendance expectations.

Adaptable

You learn quickly, accept feedback, and adjust as needed.

What You'll Need:

• Knowledge and/or interest in spiritual/new age, metaphysical and/or psychic arts
• At least 2 years of experience in a customer service and/or an up-selling environment
• Reliable High-speed internet connection. Minimum 100 Mbps required
• Typing speed: 45 wpm
• Quiet space to work at home
• High school diploma or its equivalent

What We Offer:

When you join Outlook Amusements you get a warm welcoming environment in which each person you meet is interested in your success! Because everyone at Outlook knows that your success is our success, and you make a difference! You'll be part of a team that is serious about business, focused on our customers, and knows how to have fun too! Our comprehensive employee benefits package has been carefully designed to meet your health, financial, and retirement wellbeing objectives, including medical, dental, vision, a 401k with a company match, additional add-on insurance plans, paid time off, and more!

Outlook Amusements Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.

Please note: We participate in E-Verify and conduct background checks, which include employment verifications, as part of our hiring process.