Incident Manager | Remote

At OPTIMISSA, we believe that the success of our projects comes from the people who make up our team. That’s why, if you have at experience as an Incident Manager, we are committed to meeting your career expectations and making you feel right at home. Want to help build the world of tomorrow today? Keep reading!

What are we looking for?

We are seeking a motivated Incident Manager with proven experience in this role, who is eager to join a high-impact project in a dynamic and growing environment.

You will contribute to key initiatives such as:

• Assisting in the management of IT incidents to minimise disruption to services and restore normal operations as quickly as possible.
• Receiving and documenting incident reports, prioritising, and categorising incidents according to severity and impact.
• Communicating with stakeholders and end users regarding incident status and resolution, documenting incident response procedures and best practices.
• Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher level support to management, analysing trends within incident data, uncovering root causes and acting upon these.
• Organising and chairing Post Incident Reviews (PIRs) with a focus on 'lessons learned'
• Ensuring toolsets are updated regularly and accurately
• Participating in post incident reviews to identify root cause and prevent recurrence.
• Delivering high quality presentations (verbal / written) on timelines, cause and resolution
• Contributing to continuous improvement of incident management processes. Performs tasks to set up, operate, monitor, troubleshoot and execute preventive maintenance on the entire platform in accordance with established procedures and guidelines.

Mandatory Skills

• Solid experience as an Incident Manager.
• Native/Fluent English speaking.What can we offer you?

• Join a growing and competitive company that values innovation and excellence
• Be part of a highly skilled team, with a positive, dynamic, and collaborative work environment
• Ongoing training and continuous professional development
• Social benefits and a flexible compensation plan
• Competitive salary package
• Hybrid or remote work model, depending on your location

If you believe you’re the talent we’re looking for, apply now!