Customer Care Manager

About the job

At Odoo, we’re not just a software company; we’re a community of innovators and problem-solvers dedicated to reshaping enterprise management. With our fully open-source, feature-rich platform that includes applications for Accounting, HR, CRM, Manufacturing, and over 4,000 additional modules, we offer a solution that’s three times more affordable than traditional competitors. Our team is made up of smart, dedicated individuals who work hard and have fun while doing it.

To support our rapid growth, we are seeking a Customer Care Manager who will play a crucial role in partnering with our customers throughout their journey with us, from adoption to expansion and renewal. You will collaborate with various teams, including Sales, Support, and Services, to ensure our customers enjoy a seamless experience.

Responsibilities

• Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
• Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
• Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
• Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion

About youAt Odoo, we value your skills more than your resume.

Here's what we expect from you:

Must have

• Fluent in English
• Passion for software products
• Strong business acumen and understanding of customer needs
• Highly organised, ability to work autonomously and manage time effectively
• Strong priority management skills with the ability to thrive under pressure
• Problem-solving skills
• Quick & autonomous learner
• Full unrestricted working rights in Australia

Nice to have

• Fluent In French
• Proven experience in administrative roles, showcasing strong organisational and multi-tasking skills
• Solution oriented mindset with strong analytical skills
• Relevant experience