Customer Support Specialist

The company

At Nearcut and Book in Beautiful, we exist to help our clients build and grow their businesses. We are a fast growing appointment software provider, giving barbers and hairdressers time back to do what they love. We’re a close knit, autonomous and motivated team, who support each other to build an amazing product to empower our customers.

We aim to provide an unrivaled customer support experience. We believe providing high quality customer support sets us apart from our competitors, forming a key component of our offering and helping us to win and retain clients. This can be seen by how much our amazing support is mentioned in our reviews online, particularly on Trustpilot.

Location:

Fully remote

The role

We are looking for a friendly and motivated individual to help us enhance our excellent customer support as we expand across France and the UK.

What you’ll be doing

You’ll be working closely with our customer success, operations and sales teams to provide support to new and existing clients in France and the UK. Your main focus will be on troubleshooting and problem solving in order to provide the excellent customer support. Additionally, you will be supporting the sales teams to improve customer retention and upsell our product, where appropriate, to existing customers.

Your responsibilities

• Computer-based customer support
• Troubleshooting and problem solving to identify the root cause of client issues and provide helpful, creative solutions
• Producing internal and external resources, such as help videos and help articles
• Building relationships with clients, helping them to get the most out of our product

Your experienceEssential

• At least 1 year experience in customer service
• Excellent written and verbal communication skills
• Strong computer skills
• Bachelor's degree from university (or higher)
• Fluent in French (native) and English

Nice to have

• Experience working for a B2B/Saas software product
• Experience working with a SaaS platform

Your personality

• You are highly reliable
• You possess an excellent eye for detail
• You are comfortable working independently
• You are proactive and excel at problem solving
• You are a strong team player and enjoy working closely with others

Benefits of our working environment

• High autonomy and responsibility: We’re a small team with a big product and client-base, so every individual has lots of independence and scope for impact
• Remote-first: We are a remote-first company without an in-person office. We trust our employees to work flexibly and autonomously to efficiently meet business goals
• Close and supportive team: Although we work remotely, our team is close knit and colleagues are always there to help one another
• Continuous client feedback: Our clients are small business owners who are very grateful to have our support. We are privileged to work closely with them to continue to improve our product

What you’ll get

• A competitive annual salary (35,000-40,000€ gross)
• 25 holiday days per year, in addition to France public holidays
• Laptop (+ accessories for working remotely)

Recruitment Process :

1. Application Form - Complete this Typeform : https://ejualuifv94.typeform.com/customersupport#source=linkedin (please copy paste in your browser)
2. Take-home Task - Selected candidates will be invited to complete a short task
3. Team Interview - A call with the Customer Service lead and a technical support specialist
4. Fit Interview - A final call with a member of senior leadership, a product team member, and a technical support specialist

“Everyone is pulling in the same direction and supports each other. I've never worked for a company that gets so much positive feedback from the clients - we can really see the impact of our work. I also enjoy that fact that we work remotely and can be flexible.”

• Nearcut colleague for more than 3 years

“Working at Nearcut is a breath of fresh air! The business is full to the brim of great people who are motivated to improve themselves and the business on the whole, and the entire company is structured to allow individuals to thrive. I haven't looked back since joining!”

• Nearcut colleague for more than 1 year

We’re a small team and we’re passionate about being a great company to work with and work for.

Please complete this Typeform to apply : https://ejualuifv94.typeform.com/customersupport#source=linkedin (please copy paste in your browser).

Deadline is 26/06/2026, looking forward to see your applications!