Company Description milc group is a dairy technology company focused on delivering real-time, actionable data to modern dairies. The company provides cloud-based solutions for feed management, pulsation and parlor monitoring, and online employee training. milc group supports dairy operations in optimizing efficiency, animal care, and workforce performance through integrated digital tools. Team members collaborate in a technology-driven environment that is closely aligned with agricultural practices and innovation.
Role Description The Key Account Manager is a full-time, remote role responsible for managing and growing strategic customer relationships within the dairy industry. Day-to-day activities include overseeing key accounts, understanding client needs, and aligning milc group’s technology solutions with their operational goals. The role involves conducting regular account reviews, preparing business plans, and analyzing usage data to identify opportunities for improvement and expansion. The Key Account Manager will provide responsive customer service, coordinate with internal teams to resolve issues, and support product adoption and training. This position also requires proactive communication, accurate reporting, and ongoing relationship-building to ensure long-term customer satisfaction and retention.
Qualifications
- Strong Account Management and Key Accounts experience, with the ability to build and maintain long-term client relationships.
- Solid Analytical Skills and Business Planning capabilities to interpret data, develop account strategies, and support decision-making.
- Customer Service mindset with effective communication and problem-solving skills when supporting clients and internal teams.
- Experience in B2B technology solutions; familiarity with agriculture or dairy operations is highly beneficial.
- Ability to work independently in a remote setting, manage multiple priorities, and meet deadlines.
- Proficiency with CRM tools and basic office software (e.g., spreadsheets, presentations, online collaboration platforms).
- Bachelor’s degree in Business, Agriculture, Technology, or a related field, or equivalent practical experience.
