Spanish Speaking Customer Service Agent For A Multinational Technology Company

Mercier Consultancy MD is excited to announce an opportunity for a Spanish Speaking Customer Service Agent for a leading multinational technology company. In this role, you will be a vital link between the company and its Spanish-speaking customers, delivering high-quality support and ensuring a seamless customer experience with technology products and services. Responsibilities

• Assist Spanish-speaking customers through various channels, including phone, email, and chat, with inquiries about technology products and services
• Provide detailed information on product features, functionality, and troubleshooting assistance
• Resolve customer complaints and technical issues efficiently and professionally, aiming for high customer satisfaction
• Document all customer interactions in the CRM system to maintain a clear record of inquiries and resolutions
• Collaborate with technical teams to address complex issues and enhance customer service delivery
• Stay updated on new product releases, promotions, and industry trends to provide accurate and timely information to customers

Requirements

• Fluency in Spanish (both written and spoken); proficiency in English is a plus
• Previous experience in customer service, preferably in the technology or IT industry
• Strong communication skills and a commitment to providing excellent customer service
• Ability to troubleshoot technical issues and convey complex information in a clear and easy-to-understand manner
• Proficient in using CRM systems and general office software
• Self-motivated and capable of working independently in a remote environment
• A strong interest in technology and a desire to stay informed about new developments in the industry

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..