Customer Experience Operator

Join Our Team as a Customer Experience Operator in the thriving iGaming industry! 🚀🧩 Who We AreLudicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our vision is to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion. Our success is driven by core values deeply embedded in our culture. We believe in transparency, always being clear, open, and honest. We are goal-focused, relentlessly pursuing our targets. Adaptability is key—we embrace change and use it to excel. Kaizen guides us, as we continuously improve, test, and refine. With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives! 🥜 In a nutshell As a Customer Experience Operator, you will support the day-to-day operations of our Customer Success team, driving operational efficiency and ensuring high levels of customer satisfaction. Your work will involve tracking key metrics, improving internal processes, and assisting with communication initiatives that impact both customer experience and team success. 🎯 The Responsibilities & The Impact YOU Will Have

• Develop and maintain dashboards and reports on CS metrics such as CSAT, NPS, and Effortless Score.
• Track customer feedback, support data accuracy, and ensure functionality of CS systems.
• Prepare presentations and insights for leadership and internal stakeholders.
• Assist in onboarding processes and update the Customer Success Playbook as needed.
• Coordinate with internal teams and organize workshops to gather feedback and improve service delivery.

⚡ All you need is…

• Excellent communication skills in English and strong organizational abilities.
• Proven experience in Customer Success and Customer Experience roles.
• Solid skills in data tracking and reporting, using tools like Excel or Google Sheets.
• Ability to manage multiple priorities independently in a fast-paced environment.
• Familiarity with feedback loop processes and Customer Success metrics.
• Experience in the iGaming industry is highly recommended but not mandatory.

Nice to have

• Familiarity with Customer Success platforms such as Gainsight and related workflows.
• Hands-on experience with tools like Slack, ClickUp, or Monday.com.
• Certifications in Customer Success, Project Management, or Data Analysis.
• Advanced Excel skills, including creating pivot tables and building dashboards.

🌟 Why You’ll Love Working Here

• Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
• Career Growth: We’re committed to your development, offering training and advancement opportunities.
• Performance Bonuses: Earn bonuses based on company and personal performance.
• Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
• Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
• Special Birthday Perk: Take your birthday off after a year of employment to celebrate!

Apply today! 🚀 Submit your resume in English and join us in creating unforgettable experiences. We can’t wait to hear from you!