Customer Service Representative

Customer Service Representative | Treasury Services (Remote, 6-Month Contract)

Join a global custodian firm as a Customer Service Representative supporting the Treasury Services department. This is a remote, temporary opportunity (up to 6 months) ideal for professionals with 1–2 years of experience in financial services or call center operations. If you’re passionate about client service and have strong financial acumen, this role offers a chance to work with high-net-worth clients in a dynamic, ethics-driven environment.

What You’ll Do:

• Respond to inbound calls from brokers, clients, merchants, and financial institutions regarding checking, debit cards, ACH, and bill payments
• Follow structured call procedures and uphold customer service standards
• Deliver accurate, professional solutions to client inquiries with high attention to detail
• Document all interactions and maintain records in line with regulatory and company policies
• Handle standard tasks independently and special assignments with guidance
• Participate in training and development to grow financial product knowledge
• Collaborate with team members to ensure seamless client support

What You Bring:

• 1–2 years of experience in financial services or contact center operations
• Strong verbal and written communication skills with professional phone etiquette
• Empathy and problem-solving mindset to resolve complex client concerns
• Familiarity with banking products and payment systems (checking, debit cards, ACH, bill pay)
• Ability to follow structured processes and maintain high accuracy
• Proficiency in Microsoft Office (Excel, Word) and collaboration tools like MS Teams
• Team-oriented attitude with a commitment to excellence and ethical service

📍_Location: New York, USA - Remote_💵_Pay: $18–$21/hr._

If you have an interest in the Remote – Customer Service Representative, please apply now!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance