Remote – Australia
Are you a technically minded support or integrations professional who enjoys solving problems and figuring out how different systems connect?
We’re working with a fast-growing global SaaS business that is looking for a Technical Support & Integrations Manager to join its Australian team.
This is a hands-on role sitting between customers, technology partners, customer support and engineering. You’ll take ownership of more complex technical issues, troubleshoot APIs and integrations, work directly with external partners and help improve the way technical support is delivered as the business scales.
What you'll be doing
- Investigating and resolving complex API and integration issues escalated from the customer support team.
- Troubleshooting issues using logs, data, API documentation and technical tools.
- Working directly with customers and external technology partners to understand and resolve issues.
- Liaising with internal engineering teams where issues require further technical investigation.
- Supporting integrations with third-party platforms and helping identify root causes of recurring issues.
- Working with external technology partners through integration, testing and onboarding processes.
- Supporting new partner integrations and helping ensure connectivity meets quality standards.
- Creating and maintaining technical documentation and troubleshooting guides.
- Identifying recurring issues and helping develop longer-term solutions and process improvements.
- Working closely with Customer Support, Account Management, Business Development and Engineering teams.
What we're looking for
We're looking for someone who is technically curious, enjoys troubleshooting and can confidently communicate with both technical and non-technical stakeholders.
You'll ideally bring:
- Experience in technical support, integrations, implementation or technical account management.
- Strong understanding of APIs, particularly REST APIs.
- Experience working with JSON and/or XML.
- Ability to interpret logs and investigate technical issues.
- Experience working with third-party integrations within a SaaS or software environment.
- Strong customer and stakeholder management skills.
- A structured approach to troubleshooting and root-cause analysis.
- The ability to work independently while knowing when to involve engineering teams.
- Excellent written and verbal communication skills.
If you have strong API and integration experience and enjoy getting to the bottom of technical problems, we'd be interested in speaking with you. The industry-specific knowledge can be learned; the technical troubleshooting mindset is harder to teach.
Why this opportunity?
- Fully remote position within Australia.
- Join an established and growing global SaaS business.
- Work across a broad range of APIs and third-party integrations.
- Gain exposure to international customers and technology partners.
- Opportunity to work across both technical support and integration projects.
- Be part of a business investing heavily in automation and AI.
- Help shape processes as the Australian/APAC operation continues to grow.
- Collaborative, flexible and internationally connected working environment.
If you're an experienced technical support or integrations professional looking for a role where you can take ownership, solve interesting technical problems and work closely with customers and technology partners, apply now for a confidential conversation.
Email: Derek.mccormack@latitudeit.com.au