Account Manager

For our client, we are seeking a Account Manager to join the team of a leader in the Enterprise Technology space.

This role will focus on managing a large portfolio of commercial accounts through scalable, programmatic engagement. The Account Manager will drive adoption, renewals, and expansion while partnering closely with technical teams to deliver a strong customer experience. This is a highly cross-functional position that blends commercial ownership, customer health management, and data-driven execution in a fast-moving technology environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $120,000 annually

Responsibilities

• Manage approximately 300 commercial accounts through scalable, programmatic engagement
• Design and implement programs that support user adoption and expansion, including onboarding and education
• Provide technical guidance and share best practices with customers in partnership with Customer Engineers
• Proactively assess customer health and mitigate churn risk using product usage data
• Oversee renewals and expansions in collaboration with Sales and Legal teams
• Collaborate across teams to relay customer insights that inform product and marketing strategies
• Monitor program performance metrics and adapt strategies based on results
• Engage customers with authenticity and technical expertise
  
  

Qualifications

• 5+ years in customer-facing roles such as Account Management or Customer Success, ideally in cloud infrastructure or developer tooling
• Demonstrated commercial mindset with success in managing renewals and identifying expansion opportunities
• Proficiency in using product usage data to assess customer health and identify growth opportunities
• Strategic thinker who can connect technical challenges to business goals
• Strong relationship-building skills with stakeholders ranging from engineers to C-suite executives
• Experience in product-led growth (PLG) environments engaging self-service users
• Comfortable creating processes in ambiguous situations and thriving in a builder environment
  
  

Benefits

• 4 weeks of paid vacation
• 14 weeks of fully paid parental leave
• Comprehensive long-term disability, life insurance, and 401(k) plans
• 100% employer-paid medical coverage, with 99% coverage for dental and vision for employees and dependents
• Monthly lifestyle stipend for wellness and hobbies
• Subsidies for cell phone and internet expenses
• Commuter benefits or home office stipends for remote employees
• Continuous learning support and benefits
  
  

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.