Cisco UCCE Consultant

Position Description

Working in Kytec's Service team, the Senior UCCE engineer is responsible for the design, deployment, management and support of Cisco-based contact centre solutions. Technologies include Webex Contact Center, UCCE, PCCE, EIM, WIM and Remote Expert.

Responsibilities

• Administration, deployment, implementation and management of contact centre infrastructure based on Cisco UCCE
• Provision of recommendations around technology and best practice
• To be responsible for clear communication to key stakeholders at client sites.
• Deliver tasks in accordance with defined scope of works and in line with best practice methodology.
• Provide mentorship and an escalation point for more junior systems engineers
• Provide root cause analysis to ensure system stability is maintained

The Successful Applicant Will Have:

• High level of technical expertise and the ability
• Proven ability to deliver in a fast paced environment
• Proven ability to work in a dynamic environment and learn new technologies quickly.
• Extensive experience in UCCE\PCCE.
• Desire to continue to develop personally and professionally

What We Offer

Kytec values dedication, innovation, and creativity. We reward our team with:

• Competitive remuneration packages.
• Professional development and certification opportunities.
• A flexible working environment that supports work-life balance.
• The chance to work on cutting-edge CX projects with industry-leading clients.

About Kytec

Kytec is a highly regarded digital transformation consultancy. Our organisation is built on a core practice model, ensuring deep expertise in each technology we deliver. We are known for innovation, creative thinking, and technical excellence, with a strong focus on measurable customer outcomes. Our Australian-based team includes architects, engineers, consultants, and developers, offering 24x7 support and end-to-end solutions.