Operations Technology QA

Konica Minolta has remained steadfast in its dedication to innovation since its inception. We

conceptualize ideas, and our brand proposition serves as the foundational principle guiding all

our activities. We continually evolve to consider ourselves a 150-year-old startup. Being designated as a Top Employer underscores Konica Minolta’s commitment to providing the foremost employee experience while attracting and retaining industry-leading talent.

We are currently seeking to hire an Operations Technology QA to join one of our partner teams.

Our client stands as a prominent developer and publisher of software applications for PCs,

tablets, smartphones, television, and social networks. The company has embedded innovation at the core of its operations, relying on teams of engineers dispersed across the United States, Europe, and Asia.

Job Type: Permanent, Full-time

Type of Contract: Labour

Job Description

The Technology Quality Assurance (QA) Specialist within the Customer Experience Team is

responsible for ensuring that all technology-related products and services meet the highest quality

standards. This role involves collaborating with various stakeholders to identify, test, and resolve

issues, thereby enhancing the overall customer experience.

The QA Specialist will focus on both manual and automated testing methods to verify that customer-facing applications function seamlessly and deliver exceptional value.

Responsibilities:

Email Marketing Automation:

• QA marketing automation strategies

• Back up the CRM Specialists as needed

Sales Agent Monetization:

• QA operations of inbound and outbound sales campaigns

• QA Telephony system

• QA modified checkouts & email confirmation

• QA Products

• Help Business Analyst as needed

Operational Excellence:

• Streamline and optimize operational processes and workflows to improve efficiency,

productivity, and customer satisfaction

• Establish and maintain best practices, standard operating procedures (SOPs), and quality

assurance protocols within the Customer Experience Group

• Document QA procedures

Objectives

• Be responsible for signing off on all stages of QA test for the call center and CRM processes

• Manage the call center outbound campaigns, and be responsible for maintaining agent productivity by ensuring leads are updated to telephony software

• Assist as a backup employee for CRM responsibilities

• Provide test reports and communicate testing results to stakeholders

KPIs

• CRM & Sales Agent Monetization

o QA deviation from the requirements

o QA execution time

o On-time delivery of CC outbound leads

o Backup performance

What We Offer:

• A collaborative and supportive company culture with flexible working opportunities

• Collaborate with a multinational team of professionals across various industries, including IT,

sales, marketing, and customer care

• Job-specific training

• Access to exceptional learning tools, including a license with an award-winning learning

content provider, Cornerstone Anytime, along with a variety of courses to facilitate your career development and ambitions

• A competitive salary and benefits package

• Additional health coverage and access to a Multisport card, as well as other flexible benefits

• Remote work policy