Job Description
We are recruiting Danish-speaking Customer Support Specialists for a full-time remote role within Greece, delivering premium customer service for an international consumer brand.
In this role, you will be the primary point of contact for Danish-speaking customers, handling inquiries across digital channels, resolving account and order requests, and ensuring a seamless, high-quality support experience from your home office anywhere in Greece.
Your Role
- Deliver friendly, professional, and efficient customer support in Danish via phone, email, and live chat.
- Assist customers with account management, order status inquiries, product questions, billing, and returns.
- Diagnose customer challenges accurately and guide users toward clear, first-contact resolutions.
- Maintain consistently high standards of customer satisfaction (CSAT), quality, and response times.
- Accurately log all customer interactions, case details, and outcomes within internal CRM systems.
- Escalate complex technical, payment, or operational issues to senior support teams as needed.
- Participate in virtual team meetings, coaching sessions, and continuous improvement training.
- Native or near-native fluency in Danish (C1/C2 level), both written and spoken.
- Good working proficiency in English (B2 level or higher) for systems navigation, training, and team collaboration.
- Strong customer-first mindset with active listening, empathy, and problem-solving abilities.
- Clear verbal communication and precise, grammatically sound written skills.
- High self-discipline and time management skills suited for autonomous remote work.
- Quiet, dedicated workspace with a stable, high-speed broadband internet connection.
- Previous experience in customer support, contact centers, or hospitality is an advantage, but motivated entry-level candidates are welcome.
- Residing in Greece or eligible to relocate and obtain local work authorization (AFM/AMKA).
- Work Mode: 100% remote within Greece (full technical work equipment provided).
- Schedule: 40 hours per week, full-time employment with rotational shift options covering Monday through Sunday (with 2 scheduled rest days per week).
- Compensation & Bonuses: Competitive monthly base salary package (paid across 14 installments per year in accordance with Greek labor law), plus monthly performance-related bonuses.
- Health & Benefits: Comprehensive private health insurance coverage from day one, plus daily meal allowances.
- Relocation Package: Full relocation assistance for eligible candidates moving to Greece, including covered flight tickets, airport pickup, 2 weeks of hotel accommodation upon arrival, and dedicated administrative support to obtain local tax and social security registrations.
- Training & Development: Fully paid initial virtual training program, continuous online coaching, and structured internal career development pathways within a global organization.