Schedule: Full-time (39 hours/week, Monday – Friday, 09:00 – 18:00)
About The Role
Are you a tech-savvy problem solver who thrives on delivering exceptional support? We are seeking a German-Speaking Technical Support Advisor to join a dynamic, international team. In this fully remote position, you will act as a trusted point of contact for dealers and end users, diagnosing technical inquiries, guiding product usage, and ensuring an outstanding service experience—all from the comfort of your home anywhere in Spain.
Key Responsibilities
- First Line of Support: Serve as the primary contact for dealers and end users via phone and email.
- Troubleshooting & Resolution: Diagnose technical issues accurately and guide users through step-by-step solutions.
- Customer Education: Walk customers through product features, best practices, and standard updates.
- Ticket Management: Create, track, and resolve support tickets to ensure timely case resolution.
- Cross-Team Collaboration: Coordinate with internal teams to handle escalated or complex technical cases.
- Record Keeping: Maintain detailed, precise customer logs and documentation in support systems.
- Languages: Native or fluent German (C1/C2 level) combined with advanced English skills.
- Experience: At least 2 years in customer service, helpdesk, or technical support roles.
- Problem-Solving Skills: Proven ability to take full ownership of cases and drive them to resolution.
- Tech-Savvy: Comfortable navigating support tools, CRM systems, and troubleshooting workflows.
- Remote Readiness: Self-motivated, organized, and confident working independently in a remote environment.
- Location: Must be currently residing in Spain with valid legal work authorization.
- True Remote Flexibility: Work from home anywhere in Spain with a predictable, fixed schedule (Monday–Friday, 9:00 AM – 6:00 PM).
- Stable Contract: Full-time, permanent contract with a competitive base salary and performance bonus.
- Comprehensive Benefits: Paid health insurance included.
- Paid Onboarding & Growth: Fully paid initial training program with ongoing upskilling and career development opportunities.
- Global Culture: A supportive, international, and multicultural working environment.