Customer Success Manager (APAC)

Experience: 7+ years

Location: Sydney/Melbourne- Remote

Eligibility: Candidates must have the right to work in Australia (Citizen, PR, Valid Visa holders).

About the Role

We are seeking a Customer Success Manager (CSM) with strong experience in Salesforce projects. This role focuses on driving customer adoption, ensuring successful delivery, and building long-term relationships with enterprise clients. You will act as a strategic advisor, helping customers optimize Salesforce solutions, achieve business outcomes, and unlock additional value.

Key Responsibilities

• Act as a trusted partner to customers, addressing challenges and driving adoption of Salesforce solutions.
• Build and execute customer success plans aligned with business goals.
• Conduct regular check-ins and Quarterly Business Reviews (QBRs) to track progress, risks, and opportunities.
• Collaborate with Sales to identify and support upsell/expansion opportunities.
• Optimize processes through playbooks, templates, and best practices.
• Provide proactive guidance on release management, compliance, and development workflows.
• Communicate insights, value, and recommendations to both technical and business stakeholders.

What We’re Looking For

• 5+ years of experience in Customer Success, Account Management, or Consulting.
• Strong background in Salesforce projects (implementation, adoption, or success management).
• Excellent communication and relationship-building skills with enterprise customers.
• Consultative mindset with the ability to identify pain points and provide tailored solutions.
• Experience managing QBRs, success plans, and customer success metrics.
• Strong problem-solving and creative thinking skills.

Please drop your CV to devika@kaizenglobaltechnologies.com