Technical Support

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Sun Harbor Advisors LLC, is seeking the following. Apply via Dice today! Overview We are seeking a skilled Remote Technical Support Specialist to assist customers with technical issues, troubleshoot problems, and provide high-quality support from a remote environment. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a solid understanding of computer systems and software. Key Responsibilities Provide remote technical support via phone, email, chat, or ticketing systems Diagnose and troubleshoot hardware, software, and network issues Guide users through step-by-step solutions in a clear and professional manner Escalate complex issues to higher-level support teams when necessary Document all customer interactions and solutions in the support system Maintain knowledge of company products, services, and updates Assist with system setup, configuration, and user onboarding Ensure high levels of customer satisfaction and timely resolution Required Skills & Qualifications Proven experience in technical support, help desk, or IT support roles Strong knowledge of operating systems (Windows, macOS, Linux) Familiarity with networking concepts (IP, DNS, VPNs) Experience with remote desktop tools and ticketing systems Strong analytical and problem-solving abilities Ability to work independently in a remote setting Benefits Flexible schedule, perfect for applicants or those seeking supplemental income Comprehensive training provided Competitive hourly pay Work from the comfort of your own home Paid Time Off Sick Time 401k