Junior Implementation Engineer (Remote)

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Job Summary:

EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations. The Implementation Engineer will interact with customers to support the EverTrue platform, automate ETL processes, and collaborate with teams to enhance the product and onboarding experience.

Responsibilities:

• Interact with customers and partners to support the EverTrue platform and to gain insight and understanding into customer needs and solutions and map them to EverTrue capabilities via industry best practices.

• Support customer facing teams with customer technical queries and work to develop solutions and implement as needed.

• Build, automate ETL, monitor, and debug workflows between various 3rd-party systems and customer CRMs to the EverTrue platform.

• Partner with customer security teams to address their technical inquiries and assist with configuration of any security requirements and SSO integrations.

• Establish and enforce systems designs and architectural standards through communication, documentation and metrics.

• Provide guidance to improve the implementation process, documentation, and support protocols.

• Work closely with Product and Engineering teams to research responses to challenges and make recommendations to improve the overall product, 3rd party integrations, and the onboarding process.

Qualifications:

Required:

• At least 2 years of experience working directly with customers to build out the technical integration between their CRM and our platform, testing, documenting, and validating data flow.

• Proficiency with SQL databases and AWS technologies (Appflow, Apache Airflow, Glue Athena, S3, ECS, Cognito (for SSO), and Cloudwatch).

• Experience writing SQL scripts and modifying stored procedures, functions and views.

• Experience with Blackbaud, Ellucian, Salesforce or other common fundraising CRMs with a deep understanding of fundraising CRM data models.

• Strong knowledge and development or scripting experience working with SFTP, APIs, SDKs, and ETL processes.

• Ability to debug / document a custom solution down to API calls, with a proficiency in understanding and handling JSON data.

• Experience implementing and configuring LDAP and SSO integrations.

• Outstanding communication skills and the ability to communicate effectively with technical and non-technical stakeholders.

• A team player with a proactive approach to problem solving.

Preferred:

• Knowledge of Major Gifts fundraising process and strategy a plus.

Company:

EverTrue is a software, data, and services enable higher education and independent school advancement teams provides personalised services. Founded in 2010, headquartered in Boston, Massachusetts, USA, team size 51-200 employees, currently Growth Stage. EverTrue has a track record of offering H1B sponsorships.