Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in the United States. We are seeking a Senior Customer Success Manager to drive adoption, value realization, and expansion within large, enterprise-level accounts. This role is strategic and customer-facing, focused on building strong executive relationships, orchestrating cross-functional value delivery, and ensuring measurable business outcomes. You will guide multi-site operational transformations, leverage data-driven insights to improve adoption, and proactively mitigate risks. The ideal candidate thrives in a fast-paced environment, combines operational and financial acumen with strong communication skills, and is motivated to create lasting impact for enterprise customers. Remote work is supported, but the role includes significant domestic and international travel to engage with clients and drive success. Accountabilities

• Own a portfolio of 15–20 large enterprise accounts across industries such as Oil & Gas, Chemicals, Utilities, and Manufacturing.
• Lead C-level and VP-level business reviews, demonstrating value realization and measurable outcomes.
• Develop and execute adoption programs, leveraging AI insights, usage metrics, and customer data to drive engagement and ROI.
• Serve as a strategic advisor, translating operational and financial KPIs into actionable recommendations.
• Coordinate cross-functional teams (Operations, Maintenance, Reliability, Supply Chain, IT) to implement change management initiatives.
• Manage renewals, expansions, and value-based selling motions to ensure strong NRR and account growth.
• Build and maintain executive relationships, customer champions, and advocacy opportunities (testimonials, case studies, references).
• Provide education and guidance on product capabilities, operational use cases, and best practices to maximize customer value.
• Act as a primary point of contact for account-related escalations, resolving issues with internal support and engineering teams.

Requirements

• Bachelor’s degree in Business, Industrial Engineering, Operations Management, Supply Chain, MIS, or related field; advanced degree is a plus.
• 7–12 years of experience in Customer Success, Value Consulting, Management Consulting, or Enterprise Account Management in SaaS.
• Minimum of 5 years engaging and negotiating with C-level executives of Fortune 500 companies.
• Experience with complex, industrial enterprise clients (Oil & Gas, Energy, Chemicals, Utilities, Manufacturing).
• Operational background in Maintenance, Reliability, Operations, or EAM/ERP systems (SAP PM preferred).
• Proven ability to create business cases tied to measurable outcomes such as EBITDA improvement.
• Expertise in analyzing usage data, workflows, ticket patterns, and operational KPIs to drive adoption strategies.
• Strong collaboration skills with Sales, Product, Engineering, Support, and Professional Services teams.
• Exceptional executive communication, stakeholder alignment, and storytelling abilities.
• Comfortable leveraging AI tools to generate insights, dashboards, and customer communications.
• Authorized to work in the United States without sponsorship.

Benefits

• Competitive base salary and bonus potential.
• Full benefits including health insurance, 401(k), and more.
• Remote work flexibility with significant opportunities to engage with leading global enterprise clients.
• High-travel role (60–80% domestic and international) for hands-on client impact.
• Opportunities to drive strategic outcomes and operational transformation at scale.
• Collaborative, innovative environment with an entrepreneurial culture and growth opportunities.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre-contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.