Customer Support Advocate

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Advocate in Germany. This role offers the opportunity to join a fast-moving, fully remote environment where customer experience sits at the heart of the product. As a Customer Support Advocate, you will support hosts using a highly technical SaaS platform designed for short-term rental automation. You will act as a trusted guide for users, helping them solve complex issues, navigate product features, and get the most value from the platform. The role combines technical troubleshooting, customer education, and close collaboration with engineering and product teams. You will also contribute directly to improving the product experience by feeding user insights back into development. It is ideal for someone who thrives in dynamic environments, enjoys problem-solving, and is passionate about delivering exceptional customer support at scale. Accountabilities

• Provide fast, empathetic, and high-quality support to customers via chat, email, and video calls
• Investigate and troubleshoot complex technical issues in collaboration with engineering and internal tools
• Support customer onboarding and assist users throughout the entire product lifecycle
• Create detailed bug reports and escalate technical issues to engineering teams
• Develop and maintain educational content such as guides, FAQs, product tours, and video tutorials
• Act as a customer advocate by relaying user feedback and needs to product and engineering teams
• Collaborate with the support team to improve processes, workflows, and issue resolution practices
• Contribute to a culture of continuous improvement and knowledge sharing

Requirements

• Minimum of 3 years of experience in technical support for a SaaS product (B2B or B2C)
• Strong problem-solving skills with the ability to troubleshoot technical issues effectively
• Excellent attention to detail and a mindset focused on continuous improvement
• Ability to learn quickly and adapt to a fast-evolving, highly technical product environment
• Strong communication skills, both written and verbal, with a customer-first mindset
• Comfortable working in a fully remote, distributed team across European time zones
• Experience in or familiarity with short-term rental platforms (such as Airbnb hosting) is a strong plus
• Curiosity and motivation to understand complex systems and improve user experience

Benefits

• Competitive compensation ranging from approximately $87,000 to $117,603 depending on location
• Performance-based incentives including potential additional annual earnings via PSUs
• Equity participation through RSUs to share in long-term company growth
• Fully remote-first working environment with global hiring flexibility
• 35 days of paid time off per year, including flexible public holidays
• Parental leave benefits
• Access to mental health and emotional support services via professional therapists
• Peer recognition program with redeemable rewards and incentives
• Transparent, supportive, and results-driven team culture

How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.