Assistant Customer Service Manager Remote

Join JIE USA Inc., a leader in the Architectural and Structural Metal Manufacturing industry, as an Assistant Customer Service Manager in a fully remote capacity. In this pivotal role, you will collaborate closely with our Client Service team to ensure exceptional service delivery and maintain strong client relationships. Your responsibilities will include supporting the Client Service Manager in daily operations, coordinating with internal teams to meet client needs, and assisting in resolving client inquiries efficiently. This is an exciting opportunity for a detail-oriented professional with excellent communication skills who thrives in a dynamic, fast-paced environment. At JIE USA Inc., we are committed to innovation and excellence, and we seek a dedicated individual who shares our passion for delivering outstanding client experiences. If you are ready to contribute to our success from anywhere, we invite you to explore this opportunity with us and become an integral part of our team.

Tasks

• Facilitate communication between clients and internal teams to ensure client needs are understood and met.
• Assist in the development and implementation of customer service policies and procedures to enhance client satisfaction.
• Coordinate with the sales and technical teams to resolve client issues promptly and efficiently.
• Prepare and maintain detailed records of client interactions, transactions, comments, and complaints to monitor service quality.
• Support the Client Service Manager in preparing reports on client feedback and service performance for strategic planning.

Requirements

• Minimum of 1-2 years of experience in client service or account management, preferably within the architectural and structural metal manufacturing industry.
• Strong communication and interpersonal skills with a proven ability to manage client relationships effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently in a remote environment while maintaining strong organizational and time-management skills.

Benefits

Paid Time Off, Employee Wellness Program, 401(k), Parental Leave, Health Insurance, etc.