Customer Support Team Lead

At IRIS, our customers are at the heart of everything we do. We’re now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue to deliver outstanding service.

This is a hands on leadership role, combining people management with technical customer support. You’ll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues.

What you’ll be doing

• Leading and supporting a high performing customer support team.
• Managing performance, quality standards and customer satisfaction metrics.
• Handling escalated queries, complaints and major incidents.
• Working closely with Product, Development and Customer Success teams.
• Supporting recruitment, onboarding and ongoing development.
• Championing best‑in‑class customer experience across IRIS Financials.

What you’ll bring

• Proven experience in a customer-facing software or IT support environment.
• People leadership or team lead experience.
• Strong communication and stakeholder management skills.
• Ability to balance leadership responsibilities with hands on problem solving.
• A passion for delivering excellent customer experiences.

If you’re looking for a role where you can lead from the front and make a real impact, we’d love to hear from you.