Customer Service Representative - Healthcare (Remote)

Customer Service Associate Representative - Healthcare (Remote)Location: 100% Remote (EST Hours)Schedule: Monday–Friday, 8:00 AM – 8:00 PM EST (flexible shifts)Job Summary

We're hiring Customer Service Representatives to support our Preventive Care program. You'll make 50-80 calls daily to health plan members, educating them on cancer screenings and wellness visits, scheduling appointments, and providing concierge-level support.

What You'll Do

• Make outbound and receive inbound calls to/from members and physician offices

• Educate members on preventive care: mammograms, cervical cancer screenings, colonoscopies, annual wellness visits

• Schedule appointments and confirm procedures were completed

• Research cases, coordinate with providers, and track metrics

• Use multiple systems simultaneously while maintaining accuracy

• Handle sensitive health information with empathy and professionalism

Requirements

✓ High school diploma or equivalent

✓ 1+ years call center experience (outbound/dialer experience preferred)

✓ Strong phone and computer skills

✓ Typing speed: 30+ WPM

✓ Microsoft Excel, Outlook, and web conferencing tools

✓ Available to work any shift between 8 AM–8 PM EST, Monday–Friday

✓ Hard-wired internet (minimum 5 Mbps upload / 10 Mbps download) — WiFi only does not qualify

✓ Comfortable making high-volume calls and multitasking across multiple screens

Preferred

• Healthcare, insurance, or managed care experience

• Telephonic sales or appointment-scheduling background

• Preventive care or wellness program knowledge

Technical Requirements (Non-Negotiable)

• Dedicated workspace with hard-wired internet connection

• Multiple monitors or ability to toggle between systems

• Quiet, professional environment for phone work

Why Join Us?

• 100% remote work

• Make a real impact on members' health and wellness

• Supportive team environment

• Opportunity to build healthcare customer service skills