Territory Service Manager - United Kingdom

Henny Penny Corporation | Remote (UK-based)Drive Service Excellence in One of Our Most Strategic Markets

Join Henny Penny Corporation as our dedicated Territory Service Manager for the United Kingdom and become the technical cornerstone of our service operations in this critical market. This remote position offers the opportunity to work directly with major strategic accounts including KFC and McDonald's while supporting our growing network of service partners across the UK.

Why This Role Matters

The UK market represents a pivotal opportunity for Henny Penny's continued growth and success. Recent market challenges have highlighted the critical need for dedicated, expert-level service support to maintain our relationships with major strategic accounts and capitalize on expanding opportunities with new partners.

Your impact will be immediate and measurable - you'll be the primary Henny Penny contact ensuring our equipment keeps major foodservice operations running smoothly across the UK.

What You'll Be DoingStrategic Account Management

• Serve as the primary Henny Penny point of contact for major strategic accounts including KFC and McDonald's
• Build and maintain critical relationships that directly impact company revenue and growth
• Provide proactive service support to prevent equipment downtime and operational disruptions

Partner Network Support

• Support UK service partners on both proactive maintenance and reactive service calls
• Collaborate with distributors and service partners to ensure consistent, high-quality customer experiences
• Drive service performance metrics and continuous improvement initiatives

Technical Excellence & Training

• Deliver comprehensive technical and operational training programs to customers and partners
• Provide expert troubleshooting support via phone, email, and on-site visits
• Create and maintain technical documentation to support field operations
• Perform equipment startups, diagnostics, and repairs as needed

Cross-Functional Collaboration

• Work closely with Sales, Service, Warranty, Quality, and Engineering departments
• Support product development initiatives with real-world market feedback
• Contribute to strategic planning for UK market expansion

What We're Looking For

• Technical Background: Strong technical foundation (engineering, technical certification, or equivalent hands-on experience)
• UK Residency: Must be based in the United Kingdom with right to work
• Industry Experience: Foodservice equipment or related technical industry background strongly preferred for rapid onboarding

Essential Qualifications

• Proven experience in technical service, maintenance, or field support roles
• Excellent communication skills for training delivery and customer interaction
• Proficiency in Microsoft Office suite
• Ability to work independently in a remote environment
• Valid UK driving licence and ability to travel throughout the UK

What Will Set You Apart

• Experience working with major foodservice chains or strategic accounts
• Background in commercial kitchen equipment or similar technical systems
• Training or instructional experience
• Additional software proficiency beyond Microsoft Office
• Problem-solving mindset with customer-first approach

Why Choose This Opportunity?Remote Flexibility: Work from anywhere in the UK while serving a defined territory

Strategic Impact: Your work directly influences relationships with major global brands

Professional Growth: Join a growing team with opportunities for career advancement

Technical Challenge: Work with cutting-edge commercial foodservice technology

Collaborative Environment: Partner with experienced professionals across Service, Sales, Engineering, and Quality teams

Ready to Make Your Mark?

If you're a technically-minded professional with industry experience looking to take ownership of a critical market territory, we want to hear from you. This role offers the perfect blend of technical challenge, strategic importance, and professional autonomy.

Join us in strengthening Henny Penny's position in the UK market while building lasting relationships with some of the world's most recognizable foodservice brands.

Henny Penny Corporation is an equal opportunity employer. We welcome applications from all qualified candidates and are committed to creating an inclusive workplace.