We're hiring for a fast-growing, remote cybersecurity company that empowers organizations to proactively identify and fix exploitable attack vectors. Their innovative platform delivers autonomous penetration tests and assessment operations across diverse environments, adopted by a wide range of clients from educational institutions to Global 100 enterprises.
The Role
• Manage a scaled portfolio of customers, leveraging metrics and health signals to drive engagement.
• Build trusted relationships with customer champions and help them communicate security outcomes.
• Drive customer onboarding and adoption through digital touchpoints and targeted outreach.
• Monitor customer health, identify risks, and execute intervention plans.
• Support renewal and expansion efforts by documenting customer outcomes and usage trends.
• Partner cross-functionally to capture and communicate customer feedback to Product, Engineering, and Sales teams.
What You'll Need
• 1-2+ years of relevant experience in Customer Success, Account Management, or a related customer-facing role.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Comfort using data and customer signals to prioritize work and manage risk.
• Excellent organization and follow-through skills across multiple customers and deadlines.
• A proactive, customer-focused approach and a strong ownership mentality.
• Interest in cybersecurity, security operations, or vulnerability management is preferred.
What's On Offer
• Competitive annual salary of $110,000 - $130,000 OTE (80/20 split), plus equity.
• Opportunities for professional growth within a dynamic and innovative company.
• A collaborative and inclusive team environment focused on solving critical cybersecurity challenges.
• Fully remote work arrangement with potential for limited travel.
Apply via Haystack today!