IBA Client Account Handler

Your new company:

A prominent specialist insurance broker based in London, celebrated for its energetic culture, flexible hybrid working model (Fully Remote for this role), and strong dedication to employee development. This organisation provides a dynamic environment where your expertise is recognised and your career progression is genuinely supported. Diversity, innovation, and collaboration sit at the core of their approach.

Your new role:

As an IBA Client Account Handler, you will oversee a portfolio of client accounts across multiple brands, playing a key role in maintaining the financial integrity of the business. Your responsibilities will include:

• 💰 Investigating and allocating cash
• 📈 Leading credit control activity and ensuring prompt debt recovery
• 🧾 Processing payments for claims and return premiums
• 📊 Producing accurate and timely management information (MI)
• 💬 Working closely with internal teams and external stakeholders to resolve queries
• 🛡️ Ensuring full compliance with FCA CASS 5 Client Money Rules
• 🗂️ Maintaining accurate and up‑to‑date accounting ledgers and records
• 🤝 Building strong working relationships to support financial performance

This is a hands‑on, detail‑driven role where your accuracy, resilience, and communication skills will be essential.

What you'll need to succeed:

• Proven experience in an IBA role or Credit Control in an insurance business
• Strong MS Office skills
• Knowledge of Global XB (preferred)
• Excellent communication and stakeholder management abilities
• A proactive, professional, and determined approach

What you'll get in return:

• £28k - Fully Remote
• Generous annual leave entitlement 🌴
• Private medical insurance 🏥
• Annual bonus scheme 🎉
• Discounts at major retailers, gyms, restaurants, and more 🛍️
• Access to wellbeing programmes and career development support 🌱
• A vibrant, inclusive culture with regular social events and recognition initiatives 🎈

What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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