Online Support Agent (Remote, U.S. Only)

At Greentech Renewables, we are driving the future of sustainable energy solutions. As a leader in the renewable energy sector, we are committed to making clean energy more accessible to businesses and communities. Join us in empowering a greener world through innovative solar and renewable energy products and services. Position Overview We are seeking a passionate and motivated Online Support Agent to join our remote customer service team. As an Online Support Agent, you will play a critical role in providing outstanding support to our customers via live chat, helping them navigate our products, resolve technical issues, and answer inquiries in real-time. If you have a customer-first mindset and are eager to work in the fast-growing renewable energy sector, this is the perfect opportunity for you. This is a remote position, but candidates must be based in the United States. Key Responsibilities

• Customer Interaction: Respond to customer inquiries in real-time via live chat, offering clear and helpful solutions to product-related issues, service inquiries, and technical concerns.
• Issue Resolution: Troubleshoot and resolve common technical problems, while guiding customers step-by-step through resolutions.
• Product Knowledge: Maintain up-to-date knowledge of Greentech’s products and services to ensure you can provide accurate and helpful advice.
• Documentation: Log all customer interactions and issues within our CRM system for tracking and follow-up.
• Collaboration: Work closely with other departments (technical support, sales, etc.) to resolve more complex issues efficiently.
• Customer Satisfaction: Ensure customers feel valued by addressing their needs with empathy, professionalism, and urgency.

Qualifications

• Experience: 1-2 years of experience in a customer service or support role, particularly in live chat or help desk settings.
• Strong Communication Skills: Excellent written communication, with the ability to convey technical and complex information in simple, customer-friendly terms.
• Tech-Savvy: Comfortable using CRM software (e.g., Zendesk, Freshdesk) and live chat platforms.
• Problem-Solving: Ability to identify and resolve customer issues quickly and efficiently.
• Adaptability: Ability to thrive in a fast-paced, remote work environment with minimal supervision.
• Location: Applicants must be based in the United States (this is a remote position).

Why Work at Greentech Renewables?

• Remote Flexibility: Work from anywhere in the United States with a flexible schedule.
• Competitive Pay: Starting salary between $45,000 and $50,000 per year, based on experience.
• Benefits Package: Comprehensive health, dental, and vision coverage; paid time off (PTO); 401(k) retirement plan; and more.
• Career Growth: Join a growing company with opportunities for professional development and advancement.
• Impactful Work: Contribute to a company that’s leading the charge for a greener, more sustainable future.
• Inclusive Culture: At Greentech Renewables, we embrace diversity and are committed to creating a welcoming environment for all employees.