Customer Success Manager

GOhiring is the leading software company for automated job posting and recruiting analytics. With our tool, recruiters can manage the entire job posting process in one place – from data-driven multiposting campaigns to in-depth analysis along the candidate journey. We help recruiters make the most out of their online job postings.

As our Senior Customer Success Manager, you won’t just manage accounts; you will be a frontline driver of our strategic revenue operations. You will thrive at the intersection of customer outcomes, product innovation, and revenue growth

. Your Ro

• leOwn the Journey: You take full ownership of the customer lifecycle, from onboarding and activation to retention, renewal, and expansi
• onDrive Activation: You proactively tackle our backlog of dormant signups, using "semi-cold" outreach to turn initial interest into active adopti
• onStrategic Partnering: You act as a trusted advisor to internal and external stakeholders at all levels, providing guidance on recruitment strategies and market trends while acting as the "voice of the customer" internally to shape our product roadm
• apScale the Playbook: You will help build and maintain our CS playbook, defining the "tech-touch motion" that allows our product to lead the customer journey effective
• lyRevenue Accountability: You manage a diverse book of business (SMB to Enterprise), using data to prioritize accounts and ensure high net revenue retenti

on Your Prof

• ileFull written and spoken fluency in German and Engl
• ishYou bring multiple years of experience in Enterprise Customer Success or Account Management within the Software industry (e.g. SaaS, B
• 2B)You have a proven track record of winning back or reactivating customers through strategic outreach and value refram
• ingYou don't just "support" customers; you own business outcomes. You are proactive in managing risks and identifying expansion opportunit
• iesYou have a data-driven and analytical mindset with a focus on resu
• ltsYou are an excellent communicator, capable of navigating complex stakeholder landscapes and leading through cha
• ngeThrives in a dynamic, lean environment, able to create structure and processes where nee
• dedYou are comfortable with technical product discussions, integrations (APIs), and using data literacy to drive decision-mak
• ingNice to have: Experience in the Tech-HR/Recruiting space, coaching junior team members, or change management sensitiv

ity Why GOhi

• ringRemote culture: Work from where you are most productive, whether that be at home, while traveling or in co-working spa
• ces.Meeting the team: We get together twice a year for company offsites in different locations. Plus, you'll meet up with your direct team two more times each y
• ear.World-class team and onboarding: Here you can meet the team that will guide you through our hands-on onboarding, so you will be in good hands from the very beginn
• ing.Making a big difference in a small team: Direct collaboration, high-trust, lots of creative freedom, autonomy and learnings from each ot
• **her.Technical set-**up: We’ll get everything you need to ensure you have the best technical and system setup of your cho
• ice.Competitive package: Perfect mix of base salary, performance-related bonuses and great pe

rks! Want to work together on the future of recrui

ting?Simply send us your CV or LinkedIn/Xing profile. No cover letter needed. We are happy to hear from you. Diversity and equal opportunity are very important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as poss

ible.