Account Coordinator

Department: Client Services

Reports To: Director of Client Services

About GiveBridge

GiveBridge connects charitable organizations with supporters through meaningful,

authentic conversations that inspire long-term giving. As a leader in face-to-face

fundraising, we help nonprofit partners acquire high-quality monthly donors, strengthen

brand awareness, and build sustainable fundraising programs that create lasting impact.

Our mission is simple: empower charities to grow the support they need to change lives.

Position Summary

GiveBridge is seeking a highly organized and detail-oriented Account Coordinator to

support the execution and operational management of client accounts across a portfolio

of nonprofit partners.

Working closely with the Client Services team, this role provides administrative,

reporting, and project coordination support that enables Account Managers to focus on

strategic client leadership, program performance, and relationship growth. The Account

Coordinator is responsible for ensuring client deliverables are completed accurately and

on time while maintaining strong communication across internal teams and supporting

day-to-day account operations.

The ideal candidate thrives in a fast-paced environment, enjoys managing multiple

priorities, and has a passion for delivering exceptional client service.

GiveBridge thrives on promoting talent within the organization. This position is a highly

visual role and has potential for growth.

Key Responsibilities

Program & Account Support

 Provide day-to-day administrative and operational support to the Client Services

team.

 Coordinate client requests across internal departments and ensure timely

completion of deliverables.

 Monitor task progress, follow up with stakeholders, and confirm completion of

assigned work.

 Maintain accurate client documentation and account records.

Complaint & Issue Management

 Gather and organize information related to donor complaints and client inquiries.

 Collect fundraiser and manager statements and supporting documentation.

 Prepare complaint files for Account Manager review and client submission.

 Maintain complaint trackers and monitor resolution timelines to ensure timely

follow-up.

Reporting & Data Management

 Perform quality assurance on recurring client reports before distribution.

 Maintain performance trackers and supporting data files.

 Assist in preparing presentations, reports, and client-facing materials for

meetings and business reviews.

 Ensure reporting is accurate, complete, and delivered on schedule.

Meeting & Project Coordination

 Coordinate meeting logistics, agendas, and supporting materials.

 Document meeting notes, action items, and next steps.

 Track project milestones and deliverables while clearly identifying ownership and

deadlines.

 Follow up on outstanding action items to ensure timely completion.

Cross-Functional Operations

 Coordinate with field operations and nonprofit partners on program logistics,

materials, and schedules.

 Distribute internal communications, training materials, and operational updates.

 Maintain organized records of agreements, approvals, and program

documentation.

 Support cross-functional collaboration to ensure a consistent client experience.

Qualifications

 1–3 years of experience in client services, account coordination, operations,

project coordination, or an administrative support role.

 Exceptional organizational skills with the ability to manage multiple priorities in a

fast-paced environment.

 Strong attention to detail and commitment to accuracy.

 Excellent written and verbal communication skills.

 Proven ability to follow through on tasks and meet deadlines.

 Comfortable working with data, spreadsheets, reporting tools, and performance

trackers.

 Ability to handle confidential client and donor information with professionalism

and discretion.

 Experience in nonprofit organizations, fundraising, agency environments, or

customer-facing roles is preferred but not required.

•  Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.