Customer Support & Ops (Global)

We’re hiring a remote freelance contractor to support our fast-growing SaaS studio, FreshGeo.

You will be part of our new AI Assisted SaaS Product LimePhone. As a small and agile team, we wear multiple hats—and we’re looking for someone who’s excited to do the same.

This is a multi-functional role where you'll help us with customer support, lead qualification, CRM management, and operations — all on a flexible, project-based basis.

This is a freelance contract role (not employment), ideal for someone who enjoys working across multiple tasks and growing alongside a startup team. You’ll be working remotely with flexible hours, and paid based on your local market rate.

⏱️ Time Commitment

• Flexible hours: 20–25 hrs/week
• Long-term freelance contract
• Paid via invoice (monthly/hourly)

Tasks

🎯 The Role: Mixed Support, Ops & Customer Success

This is not a narrow support role. You’ll work across multiple functions:

✅ Customer Support

✅ Inbound Lead Qualification

✅ Onboarding

✅ CRM & Knowledge Base Management

✅ Day-to-day Operational Tasks

We’re looking for a fast learner who’s proactive, organized, and excited to work at the intersection of support, sales, and product ops.

Requirements

💼 Key Responsibilities

🧑‍💻 Customer Support & Onboarding

• Handle customer queries via live chat, email, and phone
• Deliver friendly and fast support with a focus on user satisfaction
• Troubleshoot product issues and escalate when needed
• Support new users with onboarding and walkthroughs

💬 Inbound Lead Engagement

• Chat with inbound leads and ask qualifying questions
• Tag and log leads in our CRM (HubSpot or similar)
• Book calls or pass qualified leads to the sales/product team

🧠 Knowledge Base & Process Documentation

• Maintain and update internal and customer-facing documentation
• Create FAQ articles based on recurring support issues

⚙️ General Operations

• Update CRM records, track tickets, tag users correctly
• Help with admin tasks like trials, cancellations, onboarding follow-ups
• Assist with special projects like audits, data cleanup, feedback collection

👀 What We’re Looking For

• 1–3 years experience in customer support, CX, or ops (SaaS preferred)
• Clear communicator in writing and on the phone
• Able to juggle multiple tasks across tools and priorities
• Comfortable learning tools quickly (Intercom, HubSpot, Notion, Airtable, etc.)
• Bonus: experience in small/startup teams where you handled multiple hats

Benefits

🎁 What You’ll Get

• Fully remote and flexible schedule
• Front-row seat in a fast-growing startup
• Growth path into Customer Success, Sales Ops, or Support Leadership
• Monthly learning/wellness stipend

✅ You’ll Succeed Here If You:

• Love jumping between support, sales, and operations
• Are comfortable with organized chaos and lots of autonomy
• Can self-manage and prioritize without needing constant handholding
• Are curious and quick to pick up new skills or tools