Phone Intake Coordinator /Care Coordinator (FULLY REMOTE)

📞 Phone Intake Coordinator / Care CoordinatorFirstLight Home Care of St. Paul – West St. Paul, MNPart-Time | Immediate StartAbout Us FirstLight Home Care of St. Paul is a locally owned, client-focused home care agency providing compassionate support to seniors and adults in need. We are growing quickly and looking for a professional, caring team member to manage new client inquiries and support our nurse assessment and scheduling process. ✨ Position SummaryThe Phone Intake Coordinator is the first point of contact for new home-care inquiries. This role handles phone calls, online leads, and follow-ups, ensuring every family receives fast, warm, and professional communication. You will work closely with our RN and scheduling team to set up nurse assessments, collect basic client information, and support care-plan coordination. This is an excellent role for someone who is organized, loves speaking with people, and wants to grow in the home-care or healthcare field. 📌 Key Responsibilities

• Answer incoming calls and respond to online inquiries in a timely, friendly, and professional manner
• Complete initial phone intake and gather essential client information (needs, timeline, location, funding)
• Schedule RN assessments and confirm appointments with clients/families
• Conduct follow-up calls/texts to warm leads and potential clients
• Support the creation and documentation of client profiles in the CRM
• Coordinate with the Care Coordinator/Scheduler to plan start dates and caregiver assignments
• Maintain a clear and organized pipeline of inquiries and follow-ups
• Provide excellent customer service and represent the FirstLight Home Care brand

🧩 Qualifications

• Strong communication skills (phone, text, and email)
• Warm, empathetic, and professional phone presence
• Highly organized and able to manage multiple leads at once
• Comfortable with scheduling, note-taking, and basic computer/CRM tasks
• Experience in home care, senior care, hospitality, or administrative support preferred but not required

• Ability to work independently with accountability
• Must pass a background check

⏰ Schedule & Compensation

• Flexible part-time or full-time schedule
• Some remote work may be possible after training
• Competitive hourly pay based on experience
• Opportunity for performance-based incentives (e.g., closed leads, scheduled assessments)

💛 Why Join FirstLight Home Care?

• Supportive, family-like work environment
• Meaningful work that directly helps seniors and their families
• Opportunity to grow into client care coordination, scheduling, or marketing roles
• Strong leadership and consistent training

This is a remote position. This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.