Application Support Analyst

Our client, a leading enterprise software company, is seeking a Application Support Analyst to join their remote-first team and provide expert technical support to customers across Australia.

Role Overview

The Application Support Analyst will be a key point of contact for clients, troubleshooting complex issues, maintaining system reliability, and ensuring a high level of customer satisfaction. This role involves database support, ticket management, code debugging, and collaboration with senior technical teams.

Key Responsibilities

• Respond to technical inquiries via ticketing systems and provide timely resolutions.
• Diagnose and resolve complex software issues using logs, error messages, and user feedback.
• Maintain and update databases (SQL Server / Oracle) and assist with system maintenance.
• Document support issues, resolutions, and root cause analyses.
• Collaborate with senior staff for escalated cases and proactively monitor system performance.
• Deliver exceptional customer service and maintain strong client relationships.

Skills & Qualifications

• Strong SQL Server or Oracle experience, including writing queries, joins, and stored procedures.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, ClickUp) and remote support tools.
• Ability to troubleshoot and debug code (C# preferred), and familiarity with GitHub.
• Shell scripting and XML processing experience is a plus.
• Additional bonus skills: DBA experience, .NET, Grafana, Delphi, REACT.
• Excellent problem-solving, communication, and multitasking skills.
• Bachelor’s degree in IT, Computer Science, or equivalent; 3+ years in technical support or helpdesk roles.

Why Join

• Be part of a supportive, learning-focused team.
• Gain exposure to real-world software systems and high-impact client interactions.
• Fully remote role aligned to Australia Eastern Time Zone, with occasional on-call rotations.