Customer Service Advisor

Customer Support Advisor

Location: Remote

Job Type: Full-time

Salary: £23,880 – £26,400 per year

About the Role:

Acorn Support is hiring on behalf of a fast-growing client in the beauty and service industry. We’re seeking full-time Customer Support Advisors to join their UK customer care team. This is a fully remote opportunity, ideal for someone passionate about customer service and personal care products.

Key Responsibilities:

Respond to customer emails and live chat in fluent English

Support with order tracking, product information, and account assistance

Accurately log customer queries and resolutions

Escalate complex issues to UK-based team leads

Follow internal procedures and meet daily service metrics

Maintain a consistently helpful and professional tone in all communications

What We’re Looking For:

Excellent written and spoken English

Strong attention to detail and customer-first mindset

Ability to work independently in a remote setup with stable internet connection.

Preferred: Previous experience in customer service, retail, or e-commerce

Full-time availability, Monday to Friday (UK hours)

Perks & Benefits:

Additional leave

Company pension

Mentorship and development programme

Work-from-home flexibility

Schedule:

Monday to Friday

8-hour shifts

Requirements:

Education: A-Level or equivalent (preferred)

Experience: Minimum 1 year of customer service (preferred)

Reference ID: 174086