Customer Success Manager

Location: Remote (UK-based) Salary: In the range of £60 to 70k depending on experience About The Role We’re looking for a passionate Customer Success Manager to join our growing team. Whether your experience is with SMBs or strategic accounts, you’ll manage a tailored portfolio of customers—helping them get real value from our platform. You’ll thrive in this role if you enjoy building structured relationships, solving problems, and working with autonomy and clarity. Our approach is proactive, data-driven, and focused on delivering measurable customer impact. What You’ll Do Manage a customer portfolio (size based on experience) Use data insights to drive proactive customer engagement Run strategic planning sessions and value reviews (e.g., QBRs) Support customers in adopting the platform and achieving goals Identify risks early and act to prevent churn Create repeatable, scalable customer success strategies Work closely with Sales, Product, and Support teams What You’ll Bring 3+ years in a customer-facing SaaS role (CS, AM, Consulting, etc.) Experience managing SMB or Strategic accounts Comfortable using data to guide actions and priorities Able to communicate clearly via email, video, and meetings Strong follow-through and ownership of outcomes Bonus: Experience with CS tools (Gainsight, ChurnZero, etc.) or CRMs (Salesforce, HubSpot) Perks & Benefits We support your wellbeing, flexibility, and growth: 💼 Flexibility & Remote Fully remote in the UK + flexible hours Work abroad for up to 6 weeks at a time (120 days/year) up to £60/month co-working allowance 🧠 Wellbeing Private health insurance with mental health support and wellness rewards Income protection + life insurance £26/month home-working allowance 🌴 Time Off 25 days holiday + bank holidays Your birthday off Option to buy 3 extra days Volunteer day to support a cause you care about 🚀 Growth & Culture On-the-job learning, coaching, and ownership of your growth Enhanced leave for maternity, paternity, and adoption 2x yearly company meetups + team socials throughout the year About Evaluagent We’re a remote-first, fast-growing SaaS company helping contact centres put people first. Our platform transforms QA and performance improvement into real-time coaching and continuous development—fueling better employee and customer experiences. We’re on a mission to become the go-to Workforce Engagement Platform for modern sales and service teams. We move fast, support each other, and live our values: curiosity, generosity, and passion. Equity, Diversity & Inclusion We welcome people from all backgrounds and lived experiences. We’re committed to building a diverse, inclusive team and encourage applications from underrepresented groups. If you have accessibility needs (including neurodivergent considerations), please let us know. We’ll do our best to accommodate, whether that’s extra prep time, interview format adjustments, or something else. We also use a structured interview process and are happy to share what to expect in advance. Apply Soon We review applications on a rolling basis and may close the role once we’ve found the right person.