Implementation Consultant (Payroll/HR) - Remote

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

1. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
3. We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
5. We Live by Our Values - we role model our values 100% of the time
6. We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role The Implementation Consultant plays a key role in our Customer Experience Delivery teams, responsible for the end-to-end implementation of the Employment Hero Payroll platform. Acting as the primary point of contact, you will work closely with customers to understand their Payroll requirements, configure the platform accordingly, and ensure alignment with relevant employment legislation and best practices. While your core focus will be on Payroll implementations, you may be expected to support HR projects as needed. Your key focus areas will be:

• Day-to-day you'll be an influencer, presenter and trainer for all things Payroll; whilst also being comfortable and familiar with the HR product.
• Your number one focus is to ensure that Employment Hero customers, partners and internal stakeholders have the knowledge and skills they need, to proficiently operate and administer our payroll software; by ensuring they have excellent learning experiences, and as a result - they're highly satisfied with Employment Hero products.
• Managing change and stakeholder engagement, and communicate clearly with our customers who are not always the experts in Payroll/HR or legislative requirements.

This will include the following:

• End-to-End Implementation: Manage the implementation of Payroll (and HR as needed) platforms for clients, ensuring all solutions meet their specific needs.
• Consultancy and Training: Serve as the main point of contact, delivering comprehensive training and best practice guidance for the Payroll platform.
• System Configuration: Work with clients to gather requirements and configure their Payroll systems, ensuring compliance with relevant legislation.
• Cross-Functional Collaboration: Partner with subject matter experts, project coordinators, and technical teams to troubleshoot issues and ensure timely delivery.
• Root Cause Analysis: Perform detailed analysis and provide recommendations to optimise the platform’s functionality to meet client expectations.
• Customer Relationship Management: Build and maintain strong client relationships, focusing on high customer satisfaction and engagement.
• Process Improvement: Continuously review and enhance our implementation processes to improve efficiency and client outcomes.

Who you are To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• Knowledge of Australian Payroll legislation
• 2+ years of combined experience in HR or Payroll implementation (highly desirable but not essential)
• Exposure to other HR or payroll software and system configurations.
• Ability to manage multiple clients simultaneously, meeting critical deadlines.
• Strong communication skills, with the ability to influence and educate clients.
• Experience delivering customer training and providing technical support is highly regarded.
• Strong time management and organisational skills, with the ability to handle competing priorities.

What we can offer At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/ Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position. Candidates are kindly requested to submit their CV in PDF format for review.