ICT Customer Support Officer - Remote

Join the Food Tech Revolution at EatClubICT Customer Support Officer – Melbourne$80,000 + SuperAbout EatClub

EatClub is a fast-growing tech company backed by legendary chef Marco Pierre White. We’re on a mission to help restaurants unlock hidden revenue through dynamic pricing while connecting over 2 million diners with exclusive last-minute dining deals.

With thousands of venues across Australia and our recent expansion into the UK, now’s the time to join our journey.

Read more about us:AFR Feature: https://www.afr.com/technology/aussie-restaurant-app-with-backing-of-michelin-star-chef-secures-18m-in-funding-20250514-p5lyzyBroadsheet Article: https://www.broadsheet.com.au/national/food-and-drink/article/marco-pierre-white-his-new-app-revolutionise-restaurant-diningThe Role

As an ICT Customer Support Officer, you’ll be the first point of contact for our restaurant partners and internal teams needing technical support.

Your goal: ensure smooth operation of our platform, troubleshoot issues, support hardware and software setup, and keep partners confident in using EatClub’s technology.

Sitting within our Operations & Technical Support team, you’ll play a critical role in maintaining platform stability and partner satisfaction across Australia.

What You’ll Be Doing

• Provide first-line technical support to restaurant partners and internal stakeholders.
• Troubleshoot issues related to tablets, logins, connectivity, app errors, device performance and browser functionality.
• Guide venues through setup: hardware configuration, account access, test redemptions, portal navigation.
• Log, triage, and escalate system bugs or platform issues to Product/Engineering.
• Maintain detailed documentation of technical queries, resolutions, and patterns.
• Collaborate with Sales and Account Management to support smooth venue activation and ongoing performance.
• Support continuous improvement by identifying recurring issues and recommending solutions.

About You

• Clear, patient communicator—especially over phone and chat.
• Strong problem-solver who can work through issues methodically.
• Tech-savvy with the ability to explain software to non-technical users.
• Calm under pressure and comfortable working in a fast-paced, high-growth startup.
• Highly organised with strong documentation habits.

What You Bring

• 1–2 years’ experience in ICT support, helpdesk, customer support, or tech operations.
• Understanding of basic troubleshooting: connectivity, device setup, cache/cookies, login authentication, browsers.
• Experience supporting small businesses or hospitality operators is a plus.
• Familiarity with CRM or ticketing systems (HubSpot, Jira, Zendesk, Slack, Google Workspace).
• Bonus: exposure to POS systems, mobile device management, or app-based platforms.

Why Join EatClub

• Work with a passionate team revolutionising the dining and hospitality industry.
• Hybrid working with autonomy and flexibility.
• Fun, food-loving culture with team events, tastings & plenty of EatClub perks.
• Opportunity to develop your technical support career in a rapidly scaling tech business.

Apply now and help us keep Australia’s most exciting food tech platform running smoothly.